Online Community Specialist (Part Time)
3.
6 Pleasant Grove, UT Pleasant Grove, UT Part-time Part-time $17 - $20 an hour $17 - $20 an hour Online Community Specialist Part-Time, Remote or In-Office We're looking for someone with a heart emoji the size of Texas--a real people person--to authentically connect with our audiences in communities like Facebook groups, Reddit threads, and more.
As the Online Community Manager, you fear no turbulence, even when dealing with tough comments and reviews.
Rather than dismiss customers' less-than-ideal experiences as lost causes, you see them as chances to showcase stellar customer service and expertise.
You do more than fight fires--you create moments that stick with people and turn frowns upside-down.
About Veracity Insurance Penicillin changed medicine.
The Beatles changed music.
And Veracity Insurance Solutions is changing insurance (look, we can't all be doctors and musicians).
What GEICO did for home and auto insurance -- well, we're doing that for the world of business insurance.
We make small business insurance simple, affordable, and buyable online without talking to an agent.
We're growing FAST, and we want you to be a part of it.
What We Offer At Veracity, we've got your back (and brain!) with free access to mental health resources.
If monotony isn't your thing, lucky you! You'll interact with a variety of unique audiences, backed by leadership that appreciates the huge impact of social media marketing and community engagement.
And nothing compares to being part of huge growth and working with wonderful humans.
Check out this video to see what they say about working at Veracity:
https:
//youtu.
be/DT5n7oU0Hi0 A Day In The Life As the Online Community Manager, you'll influence our online reputation every day.
You'll work closely with the Social Media Manager to run community engagement strategies on platforms like Facebook, Reddit, and more to foster growth and engagement.
You'll tailor approaches to each platform and audience, creating meaningful connections and conversations.
You'll also manage a list of the communities/groups you're in, report helpful data, and develop templates to use as you interact.
The Social Media Manager will also help ensure you're posting quality responses that align with our goals and brands.
Beyond community monitoring and interaction, you'll do social listening, provide relevant resources to our audiences, build connections, and share insights that can enhance our content and strengthen our brands.
You'll also look for opportunities to collect user-generated content and testimonials that we can leverage in our overall marketing efforts.
You'll monitor and respond to online reviews and social media comments, collaborate with other departments to address negative feedback and pass along helpful insights and opportunities.
You'll position our brands as leaders in insurance by sharing relevant and valuable information.
You'll always be professional and authentic, leaving a positive and lasting impression.
What You Need to Succeed We're huge on being humble, hungry, smart, and proactive with a willingness to learn and act.
Keeping up-to-date with the latest social media/community engagement trends is also valuable.
Your success hinges on blending into online communities authentically with helpful info while steering clear of overly salesy approaches.
Equally crucial is collaborating with other teams to solve customer problems and navigate challenging interactions with empathy and professionalism.
For more specifics, check out the Skills & Experience section.
Work Schedule & Location This can be a fully remote job, a blend of partially remote/partially in-office, or fully in-office in Pleasant Grove, Utah.
We have some flexibility on actual hours, but we're targeting up to 20 hours each week with most of them during typical business hours and on a regular schedule Monday - Friday.
You'll work these things out with your manager.
How to Apply You can apply through this job board, and video interviews will be held online via Teams.
Required Skills and Experience Elite customer support skills with a passion for problem-solving and relationship-building.
Proficiency in navigating and actively engaging within Facebook groups and online communities.
Excellent communication skills with a customer-centric approach.
Skilled at fostering close and productive collaboration with other departments.
Ability to handle negative feedback with professionalism and empathy.
Preferred Skills and Experience Demonstrated expertise in reputation management.
Knowledge of the insurance industry and its trends, challenges, and opportunities.
Familiarity with social media marketing strategies and best practices to increase brand awareness and loyalty.
Proficiency in using Google My Business for review management.
Experience in social listening and utilizing feedback to improve brand image and customer satisfaction.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
6 Pleasant Grove, UT Pleasant Grove, UT Part-time Part-time $17 - $20 an hour $17 - $20 an hour Online Community Specialist Part-Time, Remote or In-Office We're looking for someone with a heart emoji the size of Texas--a real people person--to authentically connect with our audiences in communities like Facebook groups, Reddit threads, and more.
As the Online Community Manager, you fear no turbulence, even when dealing with tough comments and reviews.
Rather than dismiss customers' less-than-ideal experiences as lost causes, you see them as chances to showcase stellar customer service and expertise.
You do more than fight fires--you create moments that stick with people and turn frowns upside-down.
About Veracity Insurance Penicillin changed medicine.
The Beatles changed music.
And Veracity Insurance Solutions is changing insurance (look, we can't all be doctors and musicians).
What GEICO did for home and auto insurance -- well, we're doing that for the world of business insurance.
We make small business insurance simple, affordable, and buyable online without talking to an agent.
We're growing FAST, and we want you to be a part of it.
What We Offer At Veracity, we've got your back (and brain!) with free access to mental health resources.
If monotony isn't your thing, lucky you! You'll interact with a variety of unique audiences, backed by leadership that appreciates the huge impact of social media marketing and community engagement.
And nothing compares to being part of huge growth and working with wonderful humans.
Check out this video to see what they say about working at Veracity:
https:
//youtu.
be/DT5n7oU0Hi0 A Day In The Life As the Online Community Manager, you'll influence our online reputation every day.
You'll work closely with the Social Media Manager to run community engagement strategies on platforms like Facebook, Reddit, and more to foster growth and engagement.
You'll tailor approaches to each platform and audience, creating meaningful connections and conversations.
You'll also manage a list of the communities/groups you're in, report helpful data, and develop templates to use as you interact.
The Social Media Manager will also help ensure you're posting quality responses that align with our goals and brands.
Beyond community monitoring and interaction, you'll do social listening, provide relevant resources to our audiences, build connections, and share insights that can enhance our content and strengthen our brands.
You'll also look for opportunities to collect user-generated content and testimonials that we can leverage in our overall marketing efforts.
You'll monitor and respond to online reviews and social media comments, collaborate with other departments to address negative feedback and pass along helpful insights and opportunities.
You'll position our brands as leaders in insurance by sharing relevant and valuable information.
You'll always be professional and authentic, leaving a positive and lasting impression.
What You Need to Succeed We're huge on being humble, hungry, smart, and proactive with a willingness to learn and act.
Keeping up-to-date with the latest social media/community engagement trends is also valuable.
Your success hinges on blending into online communities authentically with helpful info while steering clear of overly salesy approaches.
Equally crucial is collaborating with other teams to solve customer problems and navigate challenging interactions with empathy and professionalism.
For more specifics, check out the Skills & Experience section.
Work Schedule & Location This can be a fully remote job, a blend of partially remote/partially in-office, or fully in-office in Pleasant Grove, Utah.
We have some flexibility on actual hours, but we're targeting up to 20 hours each week with most of them during typical business hours and on a regular schedule Monday - Friday.
You'll work these things out with your manager.
How to Apply You can apply through this job board, and video interviews will be held online via Teams.
Required Skills and Experience Elite customer support skills with a passion for problem-solving and relationship-building.
Proficiency in navigating and actively engaging within Facebook groups and online communities.
Excellent communication skills with a customer-centric approach.
Skilled at fostering close and productive collaboration with other departments.
Ability to handle negative feedback with professionalism and empathy.
Preferred Skills and Experience Demonstrated expertise in reputation management.
Knowledge of the insurance industry and its trends, challenges, and opportunities.
Familiarity with social media marketing strategies and best practices to increase brand awareness and loyalty.
Proficiency in using Google My Business for review management.
Experience in social listening and utilizing feedback to improve brand image and customer satisfaction.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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