Technical Support Specialist

Here's Who We Are:
Accelerated Payment Technologies, Inc. (ACCELERATED) is a leading, next generation integrated payment technology company providing secure payment solutions and relationship-based engagement through its unparalleled partner program.
ACCELERATED innovates, markets and services its own middleware, card present gateway and security payment technologies, to provide a highly flexible platform and a single integration point. ACCELERATED delivers best-in-class support and customer service while shouldering the PCI compliance burden for its partners and merchant customers.
ACCELERATED, formerly the payments processing division of CAM Commerce Solutions, Inc. draws on a 25 year history as a point-of-sale software company for a unique understanding of its customers' needs and challenges.
Headquartered in Pleasant Grove, Utah ACCELERATED serves tens of thousands of US and Canadian businesses and processes billions of dollars of transactions annually through its comprehensive payment applications X-Charge, X-Web and XpressLink. For more information, visit www.acceleratedpay.com.
We are Accountable - We are accountable to our partners, customers, team members and even ourselves. We honor our commitments. We have integrity by doing what we say and saying what we do. We fulfill our obligations and responsibilities.
We are Empowered - We have the authority, power and resources to do our jobs.
We expect Excellence - Every opportunity we have to interact with a customer, partner or fellow team member is an opportunity to demonstrate excellence. Being Good can be forgotten, Being Excellent is always remembered.
We take the Initiative - We make decisions by using our best judgment. We don't make a problem someone else's problem. We challenge the impossible.
We operate with Respect - Our team members deserve respect, and therefore must give respect. We respect ourselves, our partners, customers and fellow team members.
We operate with Trust - We trust our fellow team members and offer them support, encouragement and kindness. We build trusting relationships with our partners and customers, so they feel we deliver on the value we sell to them.
Here's What We Are Looking For:
We are currently looking for Technical Support Specialists in our Pleasant Grove, Utah office. We are looking for people who love technology and helping people. You must have an upbeat and enthusiastic attitude as well as strong communication skills over the phone to assist our clients with their inquires and concerns. We look for technical people who love to help others! You don't need to have formal schooling, although a technical education is a plus.
We provide a casual workplace for our associates, as well as great benefits. We are open to provide support Monday - Saturday, from 6:00 am to 6:00 pm MST.
Essential Functions:
Answer telephone calls from customers.
Troubleshoot and resolve the customers' hardware or software issues.
Coordinate merchandise returns.
Document actions taken.
Assist with documentation regarding bugs, new products or new solutions.
Desired Qualifications:
Ability to communicate clearly and professionally with customers over the phone.
Excellent logic, reasoning and decision making skills.
Outstanding customer service skills.
Ability to quickly learn and adapt to changing technology.
Ability to work under pressure, in a team environment.
Strong attention to detail and ability to focus.
0-3 years of customer support experience in a technical call center environment.
Troubleshooting Windows based operation system (minimum XP )
Home/ business networks (wire and wireless) using multiple network technologies such as switches, routers, printer, etc...
Networking technologies TCP/IP, DNS, Firewalls
Internet connectivity using cable, DSL, satellite, dial-up
Consumer/business peripherals - printers, modems
Internet security in areas of virus and spyware
All applications must be submitted online at https://home.eease.adp.com/recruit/?id=501416

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