Slovenian Customer Service Rep
Job Description
Department: Synergy Customer Service
Location: Synergy Worldwide, Pleasant Grove, Utah
Hours: M-F 5:00 a.m. to 2:00 p.m.
Pay Range: $14.76/hour
BILINGUAL ENGLISH/SLOVENIAN SKILLS ARE REQUIRED
Responsibilities
Performs the following types of duties:
Answers phone calls dealing with product questions, bonus plan, bonus problems, shipping problems, conventions, special promotions, and other customer service-related questions.
Responds to faxes and emails.
Solves customer service problems.
Provides distributors with tracking numbers, RMA numbers, and other updated information.
Performs data entry including applications, orders, autoships, membership and autoship changes.
Performs other related duties as assigned.
Qualifications
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Knowledge: General knowledge of Synergy marketing plan, policies, products, and Brookline system.
Skill: Type 40 wpm, 10-key, basic PC skills (Microsoft applications). Good phone manners, customer service and organizational skills. Bilingual English/Slovenian skills are required.
Ability to associate and cooperate with people, communicate with customers in a polite, professional manner, answer a wide range of customer service-related questions, and ability to solve problems.
EXPERIENCE/EDUCATION:
Four years of high school plus one or more years experience in network marketing customer service.
Additional Information
Company Profile
Nature s Sunshine Products (NASDAQ:NATR), a leading natural health and wellness company, markets and distributes nutritional and personal care products through a global direct sales force of over 340,000 active independent Managers, Distributors and customers in more than 40 countries. Nature s Sunshine manufactures most of its products through its own state-of-the-art facilities to ensure its products continue to set the standard for the highest quality, safety and efficacy on the market today. The Company has three reportable business segments that are divided based on the characteristics of their Distributor base, similarities in compensation plans, as well as the internal organization of NSP s officers and their responsibilities (NSP Americas, Asia Pacific and Europe; NSP Russia, Central and Eastern Europe; and Synergy WorldWide). The Company also supports health and wellness for children around the world through its partnership with the Sunshine Heroes Foundation.
Employee Benefits
Nature s Sunshine Products, Inc. offers a generous benefits package to employees that include the following:
Highly competitive health plan (including dental and vision), with the possibility of significant premium subsidization through successful participation in company health maintenance initiatives.
A generous 401k plan that offers 70% employer matching funds, up to 5% of an employee s salary.
Tuition reimbursement up to $3000 per year.
A progressive employee wellness plan that offers incentives for participation.
10 paid holidays each year.
Each new full time employee receives three paid time off days at hire and they will accrue an additional 15 days over their first year. Full time employees earn 20 days of PTO after their first year and 23 days of PTO per year after five years of employment.
Each employee can receive up to $750 of product credit annually.Estimated Salary: $20 to $28 per hour based on qualifications.
Department: Synergy Customer Service
Location: Synergy Worldwide, Pleasant Grove, Utah
Hours: M-F 5:00 a.m. to 2:00 p.m.
Pay Range: $14.76/hour
BILINGUAL ENGLISH/SLOVENIAN SKILLS ARE REQUIRED
Responsibilities
Performs the following types of duties:
Answers phone calls dealing with product questions, bonus plan, bonus problems, shipping problems, conventions, special promotions, and other customer service-related questions.
Responds to faxes and emails.
Solves customer service problems.
Provides distributors with tracking numbers, RMA numbers, and other updated information.
Performs data entry including applications, orders, autoships, membership and autoship changes.
Performs other related duties as assigned.
Qualifications
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Knowledge: General knowledge of Synergy marketing plan, policies, products, and Brookline system.
Skill: Type 40 wpm, 10-key, basic PC skills (Microsoft applications). Good phone manners, customer service and organizational skills. Bilingual English/Slovenian skills are required.
Ability to associate and cooperate with people, communicate with customers in a polite, professional manner, answer a wide range of customer service-related questions, and ability to solve problems.
EXPERIENCE/EDUCATION:
Four years of high school plus one or more years experience in network marketing customer service.
Additional Information
Company Profile
Nature s Sunshine Products (NASDAQ:NATR), a leading natural health and wellness company, markets and distributes nutritional and personal care products through a global direct sales force of over 340,000 active independent Managers, Distributors and customers in more than 40 countries. Nature s Sunshine manufactures most of its products through its own state-of-the-art facilities to ensure its products continue to set the standard for the highest quality, safety and efficacy on the market today. The Company has three reportable business segments that are divided based on the characteristics of their Distributor base, similarities in compensation plans, as well as the internal organization of NSP s officers and their responsibilities (NSP Americas, Asia Pacific and Europe; NSP Russia, Central and Eastern Europe; and Synergy WorldWide). The Company also supports health and wellness for children around the world through its partnership with the Sunshine Heroes Foundation.
Employee Benefits
Nature s Sunshine Products, Inc. offers a generous benefits package to employees that include the following:
Highly competitive health plan (including dental and vision), with the possibility of significant premium subsidization through successful participation in company health maintenance initiatives.
A generous 401k plan that offers 70% employer matching funds, up to 5% of an employee s salary.
Tuition reimbursement up to $3000 per year.
A progressive employee wellness plan that offers incentives for participation.
10 paid holidays each year.
Each new full time employee receives three paid time off days at hire and they will accrue an additional 15 days over their first year. Full time employees earn 20 days of PTO after their first year and 23 days of PTO per year after five years of employment.
Each employee can receive up to $750 of product credit annually.Estimated Salary: $20 to $28 per hour based on qualifications.
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