Customer Success Manager- SMB
Working on the Customer Success team you will be the primary contact of the customer relationship within your portfolio.
You will address daytoday questions hold account reviews with key stakeholders resolve escalation issues and communicate customer needs internally to influence business priorities.
This requires a high level of organization exceptional communication skills and an ability to adjust with our fastpaced organization.
Must have prior CSM experience in SAAS Retain existing customers grow your portfolio and drive adoption of the Kenect platform Escalate issues to internal stakeholders that may arise to get appropriate support to solve the customers problems Conduct weeklymonthlyquarterly follow ups as appropriate to assess the overall health of the account and identify successes and potential red flags Have the hard conversations Maintain customer data i.
e.
contacts account health significant events etc.
in company supported CRM Delivering and communicating ROIfor our clients throughout the customer lifecycle years of Customer Success experience in a SaaS or software company is required Driven selfmotivated enthusiastic and with a get things done attitude.
Ability to manage a large portfolio of clients with amazing task and time management A organization skills Resultsdriven mentality with a bias for speed and action Knowledge of Salesforce is a plus Must be able to work in the office in Pleasant Grove Utah on TuesThursdays each week.
MonWedFri can be done remotely.
Subject to change in future.
Estimated Salary: $20 to $28 per hour based on qualifications.
You will address daytoday questions hold account reviews with key stakeholders resolve escalation issues and communicate customer needs internally to influence business priorities.
This requires a high level of organization exceptional communication skills and an ability to adjust with our fastpaced organization.
Must have prior CSM experience in SAAS Retain existing customers grow your portfolio and drive adoption of the Kenect platform Escalate issues to internal stakeholders that may arise to get appropriate support to solve the customers problems Conduct weeklymonthlyquarterly follow ups as appropriate to assess the overall health of the account and identify successes and potential red flags Have the hard conversations Maintain customer data i.
e.
contacts account health significant events etc.
in company supported CRM Delivering and communicating ROIfor our clients throughout the customer lifecycle years of Customer Success experience in a SaaS or software company is required Driven selfmotivated enthusiastic and with a get things done attitude.
Ability to manage a large portfolio of clients with amazing task and time management A organization skills Resultsdriven mentality with a bias for speed and action Knowledge of Salesforce is a plus Must be able to work in the office in Pleasant Grove Utah on TuesThursdays each week.
MonWedFri can be done remotely.
Subject to change in future.
Estimated Salary: $20 to $28 per hour based on qualifications.
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